Return Policy

Secure Mount accepts returns and exchanges for both defective and non-defective products sold within the United States. Our goal is to ensure customers can purchase with confidence while providing a clear and straightforward return process.

Returns and Exchanges

Customers may request a return or exchange for eligible products. Returns are accepted for both defective and non-defective items. Exchanges are also available if a customer wishes to replace a product with the same or similar item.

Product Condition

Returned products must be in new or slightly used condition and should include all original components. Secure Mount reserves the right to inspect returned items before issuing a refund or approving an exchange.

Return Window

Secure Mount offers a 30 day return window. Customers may request a return or exchange within 30 days of purchase, provided the item meets the condition requirements listed above.

Return Method

All returns must be sent by mail. Customers must contact Secure Mount prior to returning a product in order to receive return instructions and the correct return address.

Return Shipping

Customers are responsible for the cost of return shipping and for providing the return shipping label.

Restocking Fees

Secure Mount does not charge restocking fees for returned products.

Refund Processing

Once a returned product is received and inspected, refunds will be processed within 14 days. Refunds will be issued using the original method of payment whenever possible.

Questions or Return Requests

Customers requesting a return or exchange may contact Secure Mount for assistance and return instructions.